1. The Free Vela Score
The Vela Score is provided free of charge. No payment is required and no refund is applicable.
2. The Vela Cohort
The cohort is a live, limited-seat group program that runs on fixed dates. Because your enrollment reserves a seat that another applicant cannot take, and because program materials become available at the start, our refund window is as follows:
- Full refund if you request it within 7 days of the cohort start date and before the second live group call, whichever comes first.
- No refunds after that window, as you will have had access to the majority of the early program materials and the live kickoff.
- Before the cohort begins: if you enroll and then need to withdraw before the start date, you may request a full refund or, at your option, transfer your seat to the next scheduled cohort.
If you are unsure whether the cohort is right for you, we encourage you to get your free Vela Score and read our educational emails first — they will give you a clear sense of our approach before you enroll.
3. Alumni Community
- The Alumni Community is a recurring monthly membership. You may cancel at any time.
- When you cancel, your membership remains active through the end of the current billing month.
- Monthly membership fees are non-refundable once a billing month has begun, and no partial refunds are issued for unused days.
4. Re-Audits
A Re-Audit is a one-time service delivered as a completed report. Re-Audits are non-refundable once the report has been delivered. If you have not yet received your Re-Audit, you may request a full refund.
5. Exceptions — When We Will Always Issue a Refund
Regardless of the above, we will issue a full refund if:
- You were charged in error due to a technical failure or duplicate billing
- You were charged for a recurring membership after cancelling, before the cancellation took effect
- A cohort is cancelled or rescheduled by Vela and the new dates do not work for you
6. How to Request a Refund
Email contact@purelyvela.com with the subject line "Refund Request" and include:
- The email address associated with your purchase
- What you purchased (cohort, alumni community, or re-audit) and the date
- The reason for your request
We respond within 3 business days. Approved refunds are processed within 5–10 business days to your original payment method.
7. Chargebacks
If you initiate a chargeback without first contacting us, we reserve the right to suspend your account or program access pending resolution. We encourage you to contact us directly — we resolve billing issues fairly and quickly.
8. Contact
Refund questions: contact@purelyvela.com · We aim to respond within 1 business day.
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