Service Disclaimer

1. Informational Service Only

Vela provides AI visibility audit reports, scores, and recommendations for informational and educational purposes only. The information provided through the Vela platform does not constitute professional SEO advice, marketing consulting, legal advice, or any other form of professional advisory service.

Audit scores and recommendations are generated by AI analysis of information you self-report about your business. They represent our best assessment based on current understanding of AI search visibility factors — not a definitive measurement of actual performance.

2. No Guarantee of Results

Vela makes no guarantee, warranty, or representation that:

• Following our recommendations will cause your business to appear in any AI search results
• Your AI visibility score will improve by any specific amount or within any specific timeframe
• Our audit accurately reflects how any specific AI platform ranks or recommends businesses
• The factors we assess are the complete set of factors used by AI platforms
• Improvements to the factors we measure will translate to improvements in actual AI recommendations

AI search platforms including ChatGPT, Perplexity, Google AI, Bing Copilot, and others use proprietary algorithms that change frequently and are not publicly disclosed. Our recommendations are based on current best practices which may become outdated as these platforms evolve.

3. Self-Reported Data

Vela's audit is based primarily on information you provide about your business. The accuracy of your audit report depends directly on the accuracy of the information you submit. Vela is not responsible for inaccurate results caused by incorrect or incomplete information entered by you.

4. Third-Party Platforms

Vela references third-party AI platforms in our audit reports and recommendations. Vela is not affiliated with, endorsed by, or partnered with Google, OpenAI, Perplexity, Microsoft, Yelp, or any other third-party platform referenced in our service.

We have no control over and assume no responsibility for changes to third-party platforms that may affect the validity of our recommendations.

5. Competitor Data

Growth plan subscribers receive competitor comparison data generated through AI analysis and publicly available information. It is provided for informational purposes only. Vela does not guarantee the accuracy of competitor data.

6. Results Vary

AI search visibility is influenced by many factors beyond our audit including the competitive landscape in your industry, frequency and quality of customer reviews, your website's technical performance, the age of your online presence, and ongoing changes to AI platform algorithms.

Results achieved by other Vela customers are not guaranteed and should not be taken as an indication of results you will achieve.

7. Not a Substitute for Professional Advice

For significant marketing or business strategy decisions we recommend consulting qualified professionals in addition to using Vela. Vela is a tool to inform your decisions, not replace professional judgment.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Vela LLC shall not be liable for any business losses, lost revenue, or other damages arising from your reliance on our audit reports, scores, or recommendations. See our Terms of Service for complete limitation of liability provisions.

9. Contact

Questions about this disclaimer: contact@purelyvela.com · Vela LLC, West Chester, Pennsylvania